Thanks for shopping at VELESSTORE.COM. If you are not entirely satisfied with your purchase, we're here to help.
- Returns You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have the receipt or proof of purchase. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
- As the merchant, we are always responsible for paying shipping fees for these order-related reasons:
- Arrived damaged
- Didn't match description
- Expired item
- Late delivery
- Quality wasn't as expected
- Received wrong item
The reasons that require customers to pay return shipping fees:
- Better price found
- Changed mind
- Does not fit
- No longer needed
- Ordered wrong item
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us. Email: firstname.lastname@example.org